Q1. I connected the NAS 4.0 device to my network but cannot find the NAS 4.0 adapter using the utility provided in the installation CD.
A. There may be problems in the LAN that prevent the NAS 4.0 adapter from being detected on the network. To make sure the NAS is functioning properly, you may connect it to a network router that has only one PC or connect it directly to the LAN port on a PC with a cross over LAN cable (if this is available), then run the search utility again.
Q2. What is the default administrator login and password?
A. The factory default login name is 'admin' and password is '123456'
Q2. The drive is detected by the NAS adapter but I cannot see any files or folders on the network.
A. Be sure that you have created a share folder with the same name as the folder on your hard drive that you want to share. Make sure the users have the correct RIGHT settings enabled.
Q3. Can I attach drives with existing data and share them over the network?
A. When a USB or eSATA drive is attachd to the NAS 4.0 adapter conneted to a LAN, all the folders at the root level of the drive appear in a pull down menu under the "Adding a Share Folder" menu option. You can select the folder that you want to share and then assign READ/WRITE privileges to different users for access via SMB or FTP connection. You may grant EVERYONE, a default user in the NAS 4.0, full READ/WRITE or READ only privileges via SMB or FTP access if security is not your concern. Enabling EVERYONE user access allows any users on the same network to access the share folder without any password authentication.
Q4. How do I attach more than two drives to the NAS 4.0 adapter that has only two USB or eSATA ports?
A. You must use USB hub or Port Multiplier with USB connection to connect more than two drives to the NAS 4.0 adapter. You can use multiple USB hubs and daisy chain them. Alternately you can use Addonics HPM-XU Port Multiplier to connect as many as 5 drives to each port on the NAS 4.0 adapter via USB connection. If the Port Multiplier has only eSATA port, you can convert them to USB 3.0 connection using the Addonics USB 3.0 - eSATA adapter.
As many as 16 drives can be attached to the NAS 4.0 adapter by combination of USB hubs or PM via USB connections.
Q5. How come the NAS adapter can only detect one drive when I attach to a Port Multiplier with five drives?
A. If the Port Multiplier is attached to the NAS 4.0 adapter via eSATA connection, only one drive can be detected. This is because the eSATA controller in the NAS 4.0 adapter does not support individual drive setting on a Port Multiplier. In order to see the five drives connecting to the PM, you may consider converting the eSATA to USB 3.0 connection using the Addonics USB 3.0 - eSATA adapter and attach the PM to the NAS 4.0 adapter via USB connection.
Q6. Can I mix hard drive with different file system onto the NAS 4.0 adapter?
Q7. What is the maximum # of drives that I can attach?
A. The NAS 4.0 adapter supports up to 16 drives or RAID volume
Q8. Does the NAS 4.0 adapter supports hard drive with multiple partitions?
A. Yes. You can attach drives with as many as 15 partitions. Each partition will appear as a network drive on the LAN.
Q9. There are only XFS and EXT3 file format options under the 'Format drive' menu. How do I format the drive to NTFS, EXT4 or FAT32?
A. The built-in format utility of the NAS 4.0 adapter supports only XFS and EXT3 file system. For NTFS, EXT4 and FAT32 file system, you will need to format the drive with a PC first and then attach the drive to the NAS 4.0 adapter.
Q10. If a defective NAS 4.0 adapter is replaced with a new unit, how do I restore all the settings from the old NAS 4.0 adapter to the new unit?
A. Be sure you backup the NAS 4.0 settings using the 'Backup Internal System Configuration Information' menu. This will save all the settings onto a file stored onto the drive that you specify. When all the drives are attached to a new NAS 4.0 adapter, all the setting can be restored using the same menu option that is used for making the backup.
Q11. Can I use backup software to make backup to the NAS 4.0 adapter storage?
A.Yes. Any backup software that supports backing up to network drive should have no problem to back up directly to the hard drive attached to the NAS 4.0 adapter. We have tested many different backup software such as Acronis, NT backup and files syncronization software from various software publishers
Q12. Can I add more than one NAS 4.0 adapter to the Network?
A. Yes. You can add as many NAS 4.0 adapters as your Network can support. Each NAS 4.0 adapter will have its own unique IP address and appear as another network device on your LAN. Since the NAS 4.0 adapter is set up with default device name called ADDNAS, it will have to be changed to something else as each NAS adapter must have different device name in order to appear on the network if they both are on the same network workgroup.
Q13: How do I reset the NAS 4.0 adapter to factory default?
A. Press the reset button till the status LED begins flashing rapidly, then release the reset button. The NAS adapter will go through a reboot process and reset all the settings to factory default. This means all your network setting, administrative login and password will be changed to factory default setting. All shared folders and account settings will be erased. Be sure you make a backup of the setting using the 'Backup Internal System Configuration Information' menu if you plan to restore all the settings. Making a backup of all the NAS setting is also highly recommended prior to making a firmware update.
Q14: I can't make a USB drive larger than 2TB work with the NAS unit, why won't it work?
A. Older operating systems like Windows XP and the older "Master Boot Record" partition table they use are limited to 2TB of capacity. Most "retail" USB hard drives (drives sold under the manufacturer's brand already configured as USB external drives) implement a workaround in the enclosure's electronics to allow older operating systems to access the full capacity. This workaround is not compatible with the operating system running on the NAS unit.
Standard SATA hard drives larger than 2TB in capacity are known to work well with the NAS unit when installed in a generic USB enclosure or converted to USB using an adapter like the Addonics ADU3ESA. The NAS unit has been tested with RAID configurations on USB much greater in capacity than currently available 4TB hard drives.
For example you may want to read the product review from ANANDTECH on the Seagate 3TB GoFlex drive.
Q15: How do I share the entire content of a hard drive?
A. Attached a USB or eSATA drive to the NAS 4.0 adaper connecting to a LAN. Under the "Adding a Share Folder" menu, select 'full disk sharing' option, create a name for this share and assigned this share to a drive that appears under the drive selection pull down menu. Now assign READ/WRITE privilege to the users that you want to grant access.
If security is not a concern, you may assign READ/WRITE privilege to the user called EVERYONE with SMB and/or FTP access. The content of the entire drive will appear to all users on the same network or accessible over the WAN or FTP connection by enabling the EVERYONE user. There is no authentication needed when login as an EVERYONE user. So this type of sharing may be acceptable for a private network like at home or small business environment
Q16: Can I switch to different hard drive with the same SHARE and USER set up?
A. In situation where you want to switch to a different drive and use the same SHARE set up (this is particularly useful if you want to share the full content on different drives), the new drive must have the same mount point or volume serial number (VSN) as the hard drive being replaced. When a drive is attached to this NAS adapter, a unique mount point is created in the NAS adapter to track this drive. This mount point is associated with the VSN of the drive. The VSN is a unique # created by the OS when the drive is formatted. The SHARE configuration for each drive follows the mount point of the drive. So You may use RAID 1 to duplicate the VSN on multiple drives or you may use this free software utility http://www.xboxharddrive.com/freeware.html to change the VSN on the drive. This utility enables changing the VSN without formatting the drive.