No Driver Letter After Installation

Q. System has detected the Addonics device. But there is no driver letter in the My Computer folder. Under the device manager, the device shows a code 31 error under the driver detail.

A. This problem usually appears on external CD, DVD or CDRW devices. This is not a problem with the Addonics equipment. It is a common problem on systems that have removed the Roxio or Adaptec CD Creator or Direct CD. Please see the following link on Microsoft web site for detail solution http://support.microsoft.com/default.aspx?scid=KB;en-us;q270008