Q. I have a DVD Firewire Drive and the connector does not fit into my computers
iLink port or 4-pin Firewire port.
A. You need to purchase an optional 6-pin to 4-pin Firewire adapter. For Firewire (6-pin) to iLink or DV port (4-pin) adapter, check www.cablestogo.com.
Q. The Power DVD software detected two drives in my computer and it is defaulting to my regular CD-ROM drive, how can I select the DVD-ROM drive to play the movie?
A. From the Power DVD interface, you may click on the configuration icon or click CTRL+C to open the configuration icon. Under the general tab select the DVD player.
. How can I get software support or answers regarding Power DVD software?
A. Please visit Cyberlink for any support or questions regarding Power DVD software. Their website is located at http://www.cyberlink.com
Q. How can I get software support or answer regarding the VLC Media Player software?
A. Please visit VideoLAN for any support or questions regarding VLC Media Player software. Their website is located at http://www.videolan.org
Q. The CD would not fit into my CDROM tray. Or, the CD would not stay in the tray.
A. Make sure the CD is snapped into the tray holder. You don't just lay the CD in the tray. The tray need to hold the CD well before it will spin and read correctly.
Q. Can I use the DVD ROM with the USB1.1 Connection?
A. Yes. But, since the USB1 transfer at a slow rate, you will be seeing a choppy picture when watching a DVD Movie if the system CPU is less than Pentium III 600. It is better to use it with an USB2.0 connection.
Q. System hangs when installing the driver.
A. Download the following alternative installation procedures New_Install.
Q.I need to use my computer's recovery CD. How can I use my DVD to do the recovery.
A. Most recovery CD's are written to use the computer manufacturer's CD-ROMs. You may not be able to directly use there recovery process step by step. If you are unable to, please refer to the 'Manual Installation' and contact your computer's manufacturer to get 3rd party recovery instructions
Q. How can I tell which mode my CARDBUS card is set to?
A. Set the switch on the CARDBUS toward the Card (that is the 32bit CARDBUS mode). Set the switch toward the cable (that is the 16bit PMCIA mode)
Q. When I boot and try to access the DVD in DOS I get a CDR101 error message.
A. This means an error was reported by the device driver. The most likely causes is an open door, or the disc is not being up to speed. Check the following items when you receive this error:
a. Make sure that an audio disc is not in the drive
b. Check the internal flat ribbon cable to make sure it is properly connected
c. Move the CD-ROM device driver and MSCDEX.EXE statement to the end of the CONFIG.SYS and AUTOEXEC.BAT files or
d. Move the CD-ROM device driver and MSCDEX.EXE statement to the beginning of the CONFIG.SYS and AUTOEXEC.BAT files.
e. Clean boot the system.
Q. When I boot and try to access the DVD in DOS I get a CDR102 error message.
A. The EMS memory possible is corrupt. You need to reboot the system.
Q. When I boot and try to access the DVD in DOS I get a CDR103 error message.
A. The disc needs to be in High Sierra format. Other CD-ROMs are not recognizable by MSCDEX.
Q. When I boot and try to access the DVD in DOS I get a CDR104 error message.
A. The door of the CD-ROM is open. Make sure that the door is closed and reboot the system.
Q. When I boot and the MSCDEX.EXE tries to load I get the error message "Incorrect DOS version".
A. MSCDEX does not work with DOS Versions 1.x or 2.x
Q. I have the DVD installed but when I boot it reads that the DVD was not found, cannot find MSCD000.
1.Make sure the PC-Card is set to the 16bit PCMCIA mode.
2.Using a text editor, change the line in the CONFIG.SYS that reads
DEVICE=C:PCMIDESTATPCDM.SYS to read DEVICE=C:PCMIDESTATPCDM.SYS /Q0
3. Try booting with the CD-ROM in the other socket.
4. Try booting with the power adapter attached to the DVD in all sockets.
5. The enabler cannot properly load the socket on the computer. You will need to contact the manufacturer to assist you on loading the DOS Card Services for your computer.
How do I install my operating system using the DVD?
Since most installation disks do not have PCMCIA support you will need to install your operating system a little differently. You will need to load the DVD using DOS. Make sure that the DVD is set to 16bit PCMCIA mode. Either install the DVD on the hard drive or use a BOOTDISK. To install the DVD to the hard drive, please refer to the installation instructions. To create a bootdisk, please refer to "Creating a Bootdisk."
Once you have the DVD loaded copy the corresponding directory from the CDto the hard drive and install the operating system from the hard drive.
Make a directory on the hard drive (md 'DIRECTORY NAME' ie. MD win)
Go to the CD-ROM. You will want to change directories to the corresponding operating system (CD 'DIRECTORY NAME' ie. Cd win)
Windows 95: WIN95
Windows 98: WIN98
Windows NT4.0: I386
Windows 2000: I386
Type in Copy *.* c:'DIRECTORY NAME' ex. Copy *.* c:win)
Go to the hard drive (c: ) and change directory( CD 'DIRECTORY NAME ie. CD win)
Type in the corresponding command to begin the install of the operating system.
Windows 95: SETUP
Windows 98: SETUP
Windows NT4.0: WINNT /B
Windows 2000: WINNT /B
How do I create a DOS BOOTDISK?
Please follow the steps below in order.
1. You will need to create a bootable floppy disk. From the DOS prompt type in
FORMAT /S A:.
2. Copy the MSCDEX.EXE to the floppy disk. This file is a MICROSOFT copyrighted file. You can find it on any Windows computer and on Windows installation floppy disks.
3. Download BOOTDISK.EXE from the drivers page and copy it to the floppy.
4. Execute BOOTDISK (Either double click on BOOTDISK or at the
A: prompt type in BOOTDISK.
5. Restart the computer with the floppy disk inserted.
During the installation of the DOS drivers ( DOSSETUP ), it loops into a circle and won't install.
During the installation, enter the source and destination. When you have to select the device to install, highlight CD-ROM and hit the SPACE BAR to select the driver. A block will appear next to CDROM. Hit ENTER to proceed and the installation will complete.
MSCDEX tries to load but I get a "File not found" error message.
Make sure that there is a copy of the MSCDEX.EXE in the C:DOS directory. If not, copy the MSCDEX.EXE into that directory or using a text editor, change the path in the AUTOEXEC.BAT for the MSCDEX.EXE to the correct one on the computer.
I'm having trouble installing and would like to manually install the drivers.
You will need a text editor. Create/Edit the following files with the corresponding drive lines for each file.
Once you have the files created. Make sure to copy the files to the destination that matches the paths in the AUTOEXEC.BAT and CONFIG.SYS
I have a newly formatted drive with nothing on it, how can I load my DVD?
Please follow the instructions for "Creating a BOOTDISK" or "Manual Instructions".
How do I play audio CDs with my DVD?
All CD-ROMs require an audio cable from the CD-ROM to the sound card. There are three ways to set up the sound. First, you can connect amplified computer speakers to the audio line out of the CD-ROM. second, you can run an audio patch cable from the audio line out to the line in/mic of the computer. last, is to download the latest Media Player from ht.://www.microsoft.com/windows/windowsmedia and use the software to play audio songs without any hardware required.
I have a drive letter but the drive isn't accessible.
Please attempt each step that applies
1. Make sure that the light on top of the DVD is green. If red, attach the power adapter.
2. Make sure that the DVD is snapped completely down over the retainer ring.
3. Try loading the DVD in the other socket
4. Confirm that you are using the latest drivers
I've lost or need the power cord for my DVD.
You can order a power cable by calling sales for part # AAMPAC5V. (www.addonics.com/assess.asp)
I've lost or need the PC-Card for my DVD.
You can order a power cable by calling sales for part # APCMCIA
I get a fatal exception on esdi.vxd when I try to use the DVD.
It is a known problem in Windows 95. You will need to go to Microsoft's page and look up the article Q153471. The patch file to download is called REMIDEUP.EXE.
I get the error message "Can't get IO address" when I boot.
You have a DOS card service loading in the CONFIG.SYS. Using a text editor, edit the CONFIG.SYS and place REM before each card service line.
I get the error message "No CIS detected" when I boot.
The enabler that the DVD is using will not work with your computer. You will need to install the DOS Card Services for you computer. Please contact your computer manufacturer to obtain copy of this program if you do not have them already.
I have SHINING detected in the socket not STANDARD IDE/ESDI HARD DISK CONTROLLER.
Windows did not detect the proper driver. Go to the device manager and open the hard disk controllers category. Double click on SHINING and select the drivers tab. Choose UPDATE/CHANGE DRIVER. Let Windows search. If it is unable to find it manually find it. The driver is the STANDARD IDE/ESDI HARD DISK CONTROLLER. Once it reports that it is selected, choose OK or Close until back to the main device manager screen.
I have PCI MASS STORAGE DEVICE detected in the socket not the Addonics CARDBUS Controller.
Windows did not detect the proper driver. Go to the device manager and open the hard disk controllers category. Double click on PCI MASS STORAGE DEVICE and select the drivers tab.Choose UPDATE/CHANGE DRIVER. Point the search to the A:WIN95 folder on the driver diskette and day OK. Windows will prompt you through updating of the drivers.
I'm trying to power the DVD off the socket but it won't work.
Please make sure the switch in the rear of the drive is set to PCMCIA. Also, make sure that the PC-Card is set to the 16bit PMCCIA mode. You will have a green light on the top of the drive is there is sufficient power. If the switch is set to PCMCIA, both on the cable and the rear of the drive and the light is red, you will need external power. To make sure if you computer should be able to power the DVD off the socket, please compare the power requirements to what you computer's sockets provide. If you have the switch set to the 32bit CARDBUS mode you will need to use the power adapter.
I can't open the tray, it just keeps clicking.
The tray release is mis-aligned. This is a physical defect.
I can't open the tray, it doesn't even try to eject the tray.
The PC-Card needs to be initialized in order for the tray to open. You can use the manual emergency tray release ( the small hole on the face of the DVD ). Use a paper clip or like object to release the tray.
PC-Card does not autodetect
Make sure that the card is facing the correct direction (using with the blue Addonics label UP).Insert the card into the socket. Make sure it is securely placed the entire way into the socket. Try all sockets. Make sure that the sockets are properly loaded. In DOS it will report no PCCARD found. In Windows 9x go to the control panel then double click on PCCARD to see what is in the computer's sockets. If it is unable to detect, the socket will read SOCKET 1 or SOCKET 2.
In Window NT go to the control panel then double click on PCCARD to see what is in the computer's sockets. If it is unable to read it won't reports anything there in the socket.
DVD is install in WIN 9x but there isn't any driver letter for the CD-ROM
Please follow the steps below:
1. Make sure that the light on the DVD is green.
2. Make sure that PCCARD properties report
16 bit PCMCIA Mode: STANDARD IDE/ESDI HARD DISK
32 bit CARDBUS Mode: ADDONICS CARDBUS CONTROLLER
3. Make sure that the DOS drivers are not install in the AUTOEXEC.BAT and CONFIG.SYS.
4. Go to the device manager. Make sure that there are no yellow or red flags. If there are, please resolve the conflicts/errors.
5. Go to hard disk controllers and double click on the corresponding listing form the PCCARD properties. (either STANDARD IDE/ESDI HARD DISK CONTROLLER or ADDONICS CARDBUS CONTROLLER) Go to the RESOURCES tab and click on it. Make sure that the Interrupt Request is set to 9, 10, or 11. ( To change the IRQ, take the check out of USE AUTOMATIC SETTINGS and double click on Interrupt Request. A box will appear to set the IRQ )
I have a conflict on the driver, how do I get rid of it.
First, go to the device manager and double click on COMPUTER at the top of the list. Take note of the IRQs in the list that are missing. You will need an IRQ from 9-11 for the CD-ROM to work. If none are free, you will need to move what is listed there to make room. Once you have a place for the DVD, go to the hard disk controllers in the device manager. Double click on either the STANDARD IDE/ESDI HARD DISK CONTROLLER (16bit PCMCIA Mode) or the ADDONICS CARDBUS CONTROLLER (32bit CARDUS Mode). Go to the RESOURCES tab and click on it. Make sure that the Interrupt Request is set to the free IRQ. ( To change the IRQ, take the check out of USE AUTOMATIC SETTINGS and double click on Interrupt Request. A box will appear to set the IRQ ).
When I install the DVD in NT 4.0, I get 'STATPNT failed to start' in the event viewer.
Please refer to NT 4.0 Troubleshooting.
When I install the DVD in NT 4.0, I get 'STATPNT has an overlapping I/O region with SCSI_PORT#
The drive is conflicting with the port that it is attached. You can try to eliminate the error message by going to STARTRUNSYSEDIT. Go to H_KEY LOCAL MACHINESYSTEMCURRENT CONTROL SETSERVICESPCMCIA. With PCMCIA highlighted, go to the right side and double click on INTERRUPT MASK. A value box will appear with the current value. Change it to read 5A81. If that does not get rid of the message and the drive still works, there is no other way to eliminate the message. If the DVD is not functioning, please refer to NT 4.0 Troubleshooting.
STATPNT is started but I don't get a drive letter.
Go to the disk administrator and assign the drive letter (under Tools). If you are unable to, go to the control panel and double click on devices. Go down to STATPNT and set it to SYSTEM. If it starts again and does not appear, go to disk administrator and assign the drive letter (under Tools). If you are still unable to assign the drive letter, please refer to the NT 4.0 Troubleshooting.
I'm using my DVD through the USB port and the drive letter is not loading but the drivers are installed.
Make sure that the cabling is secure. The DVD will need AC/DC power. Set the switch on the rear of the drive to AC/DC and attach the power adapter. The power adapter and switch need to be set properly on the DVD before attaching it to the computer.
I need to install my operating system with my DVD but only have the USB Cable.
The DVD can't load in DOS with the USB connection. DOS does not support USB. You will need to use the PCMCIA cable (part # APCMCIA or ACARDBUS) for the DVD to install the operating system.
Will my USB DVD work in NT 4.0 , DOS, Windows 3.1 and Windows95 or Windows CE?
USB is not a supported technology in DOS, Windows 3.1, or NT 4.0. Windows95 did not originally support USB. The patch does allow USB support in 95 but is not stable enough to run the DVD. At the present time, there aren't any Windows CE drivers for USB.
I'm trying to play VCD's off of your DVD
You will need a separate decoding program to run the VCD discs. The Cyberlink software included with the drive should decode VCD discs for you.
I'm trying to load mount the DVD in LINUX.
The switch on the PCCard will need to be set to the 16bit PCMCIA Mode. Make sure that the computer has PCMCIA support installed. When you insert the driver it will report what it detects. To mount the drive type in MOUNT /DEV/HD? /MNT/CDROM. '?' is the location of the drive when it's detected on the IDE Bus. The command above will mount the drive to the /MNT/CDROM directory
How do I use the DVD to install LINUX.
Load the DVD using DOS (either a bootdisk or on the hard drive) Once the DVD loads in DOS, copy the LINUX install CD to the hard drive. Follow the instructions on how to install LINUX using the install CD.
How do I watch my DVD movies?
You will need to install a DVD interface/decoding program. The Cyberlink Power DVD is included with your DVD. Install the software. Run the Power DVD programs from the start menu. When the interface comes up you will see a control dial on the right side. In the center is the PLAY button, Simply insert the DVD movie and allow it to spin up. Press the play button and enjoy the movie.
I have more that one CD-ROM drive and my default drive is not set to the DVD.
Look for the Power DVD settings (right click on the screen and select Power DVD settings)Change the default drive to the DVD.
I press the play button but it only loads up a list of files.
Look to the lower left of the control dial (on the right-hand side). There is a switch to toggle between file mode. Do not use file mode. Press the play button and enjoy the movi
My DVD doesn't meet the minimum requirements, will it work.
You will need at the very minimum a CPU with MMX technology to install the Software Decoder (Cyberlink Power DVD). However, it will not be possible to achieve smooth audio and video without meetings the minimum requirements.
Do I need to use the Power DVD software decoder?
No you do not need to use that decoder. You should be able to use any decoding program.However, other programs have not been tested nor are they supported.
Do I need a zoomed video port to run the DVD?
No, the DVD will work off of a standard Type II slot.
I have a hardware decoder card, what software should I use?
Use the software provided by the decoder card manufacturer. It is specially written to take advantage of the decoder card. The Cyberlink Power DVD may not utilize the hardware decoder.
When I try to watch a movie it is choppy and I get frame freezes.
Please make sure that your computer meets the minimum requirements. Make sure that PCCard is set to the 32bit CARDBUS Mode. Below are some steps that you may apply. Results may vary from computer to computer. Please read entirely before applying any steps.
1. Defragment the Hard Drive
Step 1: Go to My Computer
Step 2: Right Click on the C: drive and select Properties
Step 3: Go to the Tools tab
Step 4: Go to Defragmentation Status
2. Use a separate partition for the Swap File
If the partition does not exist for the Swap file and you wish to create one, go to Section B. If the partition already exists for the Swap File, then proceed to Section A. If you don't wish to set up the swap file in a separate partition go to Section C.
Step 1: Right click on My Computer and select Properties
Step 2: Go to the Performance Tab
Step 3: Click on the Virtual Memory button
Step 4: Select Let Me Specify My Own Virtual Memory Settings
Step 5: Set the hard disk to the partition of the swap file
Warning!!! proceeding with this method will result in the loss
of information on the hard drive. Read through before proceeding.
Step 1: Go to StartProgramsMSDosPrompt
Step 2: Type in Fdisk and Delete the partitions
Step 3: Create a Primary partition (Leave about 100 MB free)
Step 4: Create an Extended partition (use the 100 MB left)
Step 5: Set the Primary partition to be the Active Partition
Step 6: Esc to exit and restart the computer
Step 7: Reinstall your operating system
Step 8: Go to Section A
Step 1: Right click on My Computer and select Properties
Step 2: Go to the Performance Tab
Step 3: Click on the Virtual Memory button
Step 4: Make sure that it is set to allow windows to manage theVirtual Memory
3. CTRL + ALT + DEL and end task on everything except SYSTRAY and EXPLORER before launching the DVD player. The only things that Windows (95/98) need to run is Explorer and Systray. Anything else in the list is using CPU time and resources. To eliminate the other programs, highlight it and select end task. Repeat the process until the only things left is Explorer and Systray.
4. Set the VCache in the SYSTEM.INI
Step 1: Go to Start and select Run
Step 2: Type in sysedit (that is the only thing on the line) and Click on OK
Step 3: At the top it should read System Configuration Editor, Go toWindow and select SYSTEM.INI
Step 4: Go to Search and select Find
Step 5: Search for VCACHE and click on NEXT
Step 6: It should go to a section the reads[vcache]
Step 7: Go to the next line and set the [vcache] to read
Step 8: Click on the X on the upper right hand corner. Say yes to savethe changes to the text. Restart the computer for the changes totake effect
5. Don't run the movie in the FULL SCREEN mode. Try running the movie in a smallerscreen size. It should run faster for you because there is less area for thecomputer and video card to redraw.
6. 32-bit Card Bus
32 bit cards transfer data at a faster than the 16bit cards. Before proceeding, contact you computer manufacturer to see if your computer supports 32bit cards. If the computer does not, this is not an option for you.
7. Enable DMA translation for the DVD drive. You will be able to decrease the work load to the computer, thus increasing the performance. DMA support will depend on the physical setup of the PCMCIA sockets for your computer. To check for DMA support on your computer follow these steps.
Step 1: Right click on My Computer and select Properties
Step 2: Click on the Device Manager tab
Step 3: Click on the plus sign to the left of CD-ROM
Step 4: Double click on the DVD listing
Step 5: Click on the Settings Tab
Step 6: Make sure that DMA is checked
8. Use a decoder card
The decoder card will allow the hardware to decode the DVD files. A decoder card will help reduce the workload of the computer. Please contact your computer manufacturer before purchasing a decoder card for compatibility issues.
If I misplace my External Power Adapter, can I replace it with a Universal Power Adapter?
We don't recommend you to do so. The output of the Power Adapter is 5V and 1.6A. Many universal adapter only can go to 4.5V or 6V. 6V might burn the device. We suggest you to buy one from us. You can go visit www.store.yahoo.com/shopallday to purchase a new adapter.