Serial ATA

Q. Does the Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller support other types of storage devices?

A. All Addonics Serial ATA PCI controller and CardBus adapter support Addonics Pocket and Mobile series storage devices with the Addonics External Serial ATA interface cable, the Addonics IDE Ultra DigiDrive or any IDE hard drive or ATAPI devices by attaching the Addonics IDE to Serial ATA converter.

Q. My motherboard's onboard IDE controller cannot support larger hard drives. Does the Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller support drives larger than 137 GB?
A.
Yes, all Addonics Serial ATA host controller and adapter cards support hard drives larger than 137 GB in size

Q. I have no need for RAID at this time. Can the Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller support single drive configurations?
A.
Yes - RAID is optional, not required. The card is capable of supporting RAID and non-RAID drive configurations.

Q. I am still using standard IDE hard disk drives. Will I be able to use these with the Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller?
A.
Yes - all Addonics Serial ATA controller can support standard IDE hard disks if used with an Addonics IDE to Serial ATA converter board (ADIDESA for internal configuration), or external Serial ATA Combo hard drive kit (AEMED35SA for external configuration).

Q. Can I boot the system from a drive attached to the Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller?
A.
Yes. The Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller's has it's own independent BIOS, which allows operating systems to be installed to, and booted from, drives or arrays attached to it's IDE channels. The card supports most Windows operating systems (Win2k, XP, NT, Win98/ME).

Q. After installing the card, and restarting my system, the card is not detected. What can I do to solve this problem?
A.
First, make sure your system's motherboard supports host adapter cards like the Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller. You may need to contact the motherboard's manufacturer. Make sure the card is properly seated into the PCI slot. If necessary, try to use another PCI slot.

Q. How will I know if the array malfunctions or a drive fails?
A
. The RAID Management software will display warning messages, and any errors in its event log or you can configure to where it will send you email notices.

Q. The card's BIOS do not detect the hard drive(s) or RAID array(s) attached to the host adapter card. What can I do to correct this problem?
A.
Make sure the power and Serial ATA cables are securely attached to the hard disks, and the host adapter card. Check the drive(s) jumper settings, and make sure they correspond with the drive's configuration (master or single-master is required). Check the drive documentation or contact the manufacturer for more information.

Q. My array is reported as broken every time the system reboots - I am forced to recreate the array. What can I do to solve this problem?
A.
Aside from a physical hard disk problem, the most common cause of array loss are loose power or Serial ATA cables. Make sure all cables connected to the drives and Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller are secure. Change cables if necessary. A failing or under powered power supply can also lead to this problem. If the drives do not power on and "spin" up correctly during bootup, the RAID controller may not detect one or more of the drives - this may result in a broken array.

Q. Why are the hard drives attached to the Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller not detected?
A.
Make sure the power and Serial ATA cables are securely attached to the hard disks (or Addonics IDE to Serial ATA converter if IDE drives are attached), and the host adapter card. If standard IDE drives are attached to the card via the Addonics converter, make sure the hard disks' jumper is set to the master position. Check the hard drive documentation, or contact the manufacturer for the proper jumper settings.

Q. Windows does not detect the hard drive(s) or RAID array(s) attached to the Addonics Serial ATA PCI controller with RAID, EI Serial ATA PCI controller or the Combo U2/FW/SATA RAID controller. The host adapter's BIOS does detect the drives. What can I do to correct this problem?
A.
Make sure the drive or array has been partitioned and formatted. Non-partitioned hard disks or RAID arrays are not assigned drive letters, and cannot be accessed or used by the operating system. If you are using running a Win 9x system (95, 98 or ME), you can partition the drive or array using the FDISK utility. If you are running NT, Win2k or XP, you can partition the drive or array using the Disk Management utility.