Contact Technical Support

Welcome to the Addonics Support Center where you may submit a question by creating an incident. Once the incident has been created, you can view the status along with it's updated information as well as reply to the incident. We will do our best to respond to your ticket within 24 hours except weekend and holiday.

An email will be sent to your email address notifying you when an incident has been responded to. Please check your spam folder in case your spam filter blocks the notification email.


Creat a new incident
Retrieve an existing incident

Technical Support Hot-Line: (408)453-6212
Sales Hot-Line: (408)573-8580
: (408)516-8835

We no longer offer phone support for products that have been discontinued. Please contact us by creating an incident and we will answer your questions as soon as possible.

If prompted to leave a voicemail when you call our tech support hot line, please leave

  • Your Name
  • Phone number with Area Code
  • Best time for us to call
  • Model Number (tpically starts with AE, AD or AA)
  • Operating system you are using
  • Brief description of the problem

For emergency data recovery solutions, please click here for more information.

Please note that Addonics does not manufacture the CCTV system or model ANDVR4-500. This product is sold by Maplin Electronic in UK and the company that manufactures this CCTV system is using Addonics name to market the product without our authorization.